// FIELD SERVICE MANAGEMENT · AV INTEGRATION · IRELAND
MFIT — Field Service Management Platform
One platform connecting engineers, warehouse, clients, and accounting — with AI built in throughout
Built for AV integration and installation companies, MFIT replaces spreadsheets, WhatsApp chains, and disconnected tools with a single system that manages every job from creation to invoice — with real-time visibility across every role.
// THE CHALLENGE
Running a national AV installation business on spreadsheets and group chats was no longer sustainable
Spreadsheet & WhatsApp Chaos
- ×Jobs tracked across scattered spreadsheets
- ×Engineer updates via WhatsApp messages
- ×No real-time visibility into job status
- ×Scheduling conflicts and missed assignments
No Field Accountability
- ×Engineers had no structured completion workflow
- ×No timestamped photos from installations
- ×Client disputes with no documented evidence
- ×Failed installs not properly tracked or reported
Warehouse & Stock Blind Spots
- ×Stock levels unknown until physically counted
- ×No tracking of equipment allocated to jobs
- ×Engineer vans had unrecorded inventory
- ×Pick lists created manually before each job
Slow Manual Invoicing
- ×Invoices built manually from job records
- ×Travel costs calculated per county by hand
- ×No integration between job completion and billing
- ×CSV exports required for every external system
// THE PLATFORM
Six integrated modules that connect every part of AV installation operations
Scheduling & Dispatch
- ✓Interactive Ireland map with color-coded job markers
- ✓Gantt calendar with drag-and-drop rescheduling
- ✓AI schedule assistant for route optimization
- ✓Engineer county assignments and availability tracking
Job Management
- ✓Full job lifecycle from creation to invoice
- ✓Bulk CSV import with AI-powered column mapping
- ✓Eircode geocoding for automatic map placement
- ✓Full audit trail of every change made to a job
Engineer Mobile Experience
- ✓Today's jobs card with at-a-glance schedule
- ✓Photo upload and speech-to-text note entry
- ✓Mark jobs complete with status, photos, and notes
- ✓Nearby unassigned jobs with distance calculations
Client Portal
- ✓Submit installation requests directly
- ✓Real-time visibility into job progress
- ✓View completed jobs with photos and notes
- ✓Stock visibility for allocated and reserved items
Warehouse & Stock
- ✓Multi-warehouse inventory tracking
- ✓Auto-generated daily pick list for scheduled jobs
- ✓Stock prep orders and stocktake with variance tracking
- ✓AI Stock Chat for natural language inventory queries
Accounting & Invoicing
- ✓Professional invoices with line items and pricing
- ✓County-based travel rate configuration
- ✓AI-powered invoice line item summarization
- ✓CSV export for external accounting systems
// PLATFORM SCALE
Built to handle the full complexity of national AV installation operations
User Roles
From engineer to accountant — every stakeholder has a tailored dashboard
Integrated Modules
Scheduling, jobs, mobile, client portal, warehouse, and accounting in one system
Real-Time Visibility
Every job, engineer location, and stock movement visible live across all roles
// TECHNICAL ARCHITECTURE
10 user roles, real-time sync, and 5 third-party integrations
10 Role-Based Access Levels
Real-Time Updates
Live data synchronization across all users and roles simultaneously
Offline-Friendly Mobile
Designed for engineers working in areas with limited connectivity
PDF Generation
Generate job sheets, invoices, stock reports, and manuals as PDFs
Bulk Operations
Import, export, and batch-process hundreds of records at once
Role-Based Security
Row-level security ensuring users only see data they're authorized to access
Map Pop-Out
Detach the live dispatch map to a second monitor for office setups
Third-Party Integrations
Frotcom
Real-time vehicle GPS tracking on map
Gmail
Email sync with AI summarization
Slack
Automated alerts for new jobs and urgent issues
Zoho Desk / Heartbeat
Bi-directional support ticket management
ElevenLabs
Text-to-speech for accessibility features
// WHAT WE DELIVERED
One platform that replaced every disconnected tool in the operation
Spreadsheets Replaced
Every job, engineer assignment, and status update lives in one system — no more scattered spreadsheets or WhatsApp chains
Field Accountability Built In
Engineers complete jobs with photos, notes, and geolocation — every installation is documented with a full audit trail
Warehouse Fully Visible
Real-time stock across multiple warehouses, engineer vans, and jobs — with AI chat for instant inventory queries
Invoicing Automated
Jobs flow directly into invoices with county travel rates, line items, and one-click PDF generation
AI Throughout
Route optimization, CSV column mapping, callout pattern analysis, stock chat, and invoice summarization — AI built into every workflow
Every Stakeholder Connected
10 role-based dashboards ensure engineers, admins, clients, warehouse teams, and accountants all work from the same data
// BUILD SOMETHING LIKE THIS
Want a Platform Built for Your Operation?
MFIT is a production-grade platform built by IntelOps Technology. If you have a complex operations challenge that needs AI integration, real-time data, and a system built around your workflows — let's talk.
10
User Roles
AI
Built Throughout
100%
Custom Built